When transferring a domain name to us or when updating your DNS servers for the domain, your local computer DNS servers might be still resolving your old site IP address, which will lead to either you not being able to access your new site or you accessing the site hosted with your previous hosting company.
Usually after certain period of time (24-72 hours) your local computer will naturally start to resolve your new site IP, and you will start seeing your site hosted with us (instead of your old provider).
Clearing your local computer DNS cache (also called DNS FLUSH) could help expedite this process and in 90% of the time you will be able to access your new site immediately.
This article explains in general couple of different options, which are different depending on your operating system. These are just sample procedures for 100% accuracy please, double check your Operating System version, and check on the exact commands you can use to Clear your DNS cache (DNS FLUSH).
Windows based computers:
For Windows 8+:
Close your email client, and any other browsers tabs (or browsers completely) so that the DNS changes can take place.
Click on the Windows Logo + R keys at the same.
Type in cmd in the text box, and then click OK.
At the new black screen enter the following command and then press the ENTER key:
ipconfig /flushdns
Now you can start your email client, and any other browsers you have previously stopped. Please, check this article on how to clear your browser cache - which might be also required step in order for you to see your account hosted with us.
For Windows 7 & Vista:
Close all Internet applications that you are using, such as email client, and web browsers.
Click on the Start button (circle) and then "All Programs", and then go under "Accessories", and click on the black icon form the top called "Command Prompt". This will open a new black window.
In the new black window enter ipconfig /flushdns and then hit the ENTER button on your keyboard.
Now you can start your email client, and any other browsers you have previously stopped. Please, check this article on how to clear your browser cache - which might be also required step in order for you to see your account hosted with us.
For Windows XP:
Close all Internet applications that you are using, such as email client, and web browsers.
Click on the Start button and then select "Run". Enter in the text field, the command "cmd" and hit ENTER (Select OK).
In the new black window enter ipconfig /flushdns and then hit the ENTER button on your keyboard.
Now you can start your email client, and any other browsers you have previously stopped. Please, check this article on how to clear your browser cache - which might be also required step in order for you to see your account hosted with us.
Mac OSX based computers:
We provide very basic sample of how to flush your DNS cache under Mac. The Mac OS X releases are changing constantly, and the DNS flush methods are changing constantly. Please, review the following article from Apple on how to flush your DNS for your specific Mac OS X version: https://support.apple.com/en-us/HT202516
In Mac OSX Leopard, you can use the command dnscacheutil -flushcache to flush the DNS resolver cache:
bash-2.05a$ dscacheutil –flushcache
In Mac OSX versions 10.5.1 and before, the command lookupd -flushcache performed the same task:
bash-2.05a$ lookupd -flushcache
In combination with the above - you may need to reboot your computer and/or clear your browser cache.
Linux based computers:
The exact steps on how to flush DNS under Linux really depend on the installed Linux distribution, and installed system packages. Please, check with your distribution documentation on the exact steps you need to take to Flush your DNS cache. Please, note that some distributions by default do not install DNS caching service, so flushing the DNS cache might not be required or possible without further package manipulation.
Normally you will need to restart the caching service, or if you have local name server by using commands such as:
/etc/init.d/nscd restart
/etc/init.d/named restart
or nscd -I hosts
In combination with the above - you may need to reboot your computer and/or clear your browser cache.
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If the above steps still do not help please, allow 24-72 hours for the new DNS change to take place and propagate throughout the Internet.
If after this time you still can not access your new account - please contact our support.
